SERVICE LEVEL AGREEMENTS

Why have an IT service level agreement with Solution-I Design?

• If you use a single IT Company to manage your systems and infrastructure support then your business will run smoothly with a minimum of disruption.
• A service level agreement means that your IT Support will be with you in a short time and promptly fix your problem.
• A qualified engineer with corporate experience knows how important your computer systems are to your business.

Support and service level agreements offered:

• Best Endeavours to attend the call out + Standard hourly rate
• 4 Hour (Monthly cost from £185* + Standard hourly rate)
• 8 Hour (Monthly cost from £45* + Standard hourly rate)

Standard Hourly rate = £44

All prices quoted exclude VAT.

* Applies to a small network with up to 8 computers and 1 server. Available to sites located in Poole and Bournemouth.

Please phone or e-mail us if you would like to discuss your requirements:

Tel: 01202 606280 or enquiries@solution-i.co.uk

© 2005 Solution-I

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